Total Quality Management

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NSI is committed to excellence in the development, publication, and dissemination of standards; provision of training services; certification of products and management systems services; testing and inspection services; and the delivery of metrology services as supported by the NSI Quality Policy Statement.

 

Quality of NSI’s Services ensured through:
  • Competence: Skilled, knowledgeable and qualified personnel, appropriate equipment and facilities
  • Consistency: Standardized processes, repeatable and reproducible results
  • Impartiality: Decisions made without bias, Objective and transparent processes
  • Confidentiality: Safeguard all information obtained, generated, or processed during the execution of our calibration, certification, inspection, testing and regulatory activities.
Accreditation Scopes

The NSI’s Conformity Assessment Bodies (CABs) are accredited by Southern African Development Community Accreditation services (SADCAS).

  • Accreditation provides independent assurance of competence, integrity, and trust in institutions and systems.
  • The services outlined below build confidence in products, services and support a sustainable future.
  • Ensure reliable test results and supports regulators, industries, and consumers seeking safety and trust.
Accredited Scopes

CABScopesScope of Accreditation
Calibration Laboratories
Accredited to ISO/IEC 17025:2017 (General requirements for the competence of testing and calibration laboratories)
Since 2013
Mass Metrology
– Weighing instruments: 0 g to 1500 kg
– Mass Pieces/ Weights: 1 mg to 20 kg

Volume Metrology
– Micro-pipettes/Syringes: 1µl to 1000 µl
– Glassware (e.g., measuring cylinder, burette, flask): 10 ml to 5 l
– Metal measures: 1000 ml to 20 l

Temperature Metrology
– Digital Thermometers: -30﮿C to 450﮿C
– Temperature Installations: -30﮿C to 450﮿C
– Liquid-in-Glass Thermometers (mercury/alcohol): -40﮿C to 150﮿C

Dimensional Metrology
– Vernier Callipers: 0 mm to 500 mm
– Micrometres: 0 mm to 25 mm
– Dial Indicators: 0 mm to 25 mm

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Certification BodySince 2018
ISO 9001:2015 for the following IAF codes
– IAF 7-Limited to Paper products
– IAF 9- Printing companies
– IAF 14- Rubber & plastic products


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Inspection Body
Type A, accredited to ISO/IEC 17020:2012 (Conformity assessment – Requirements for the operation of various types of bodies performing inspections)
Since 2008
Frozen Products
– Finfish and products therefrom
– Crabs and products therefrom

Canned Products
– Fish and products thereof
– Meat and products thereof

Chilled Products
– Finfish and products therefrom

Sampling
– Frozen products






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Testing Laboratory
Accredited to ISO/IEC 17025:2017 (General requirements for the competence of testing and calibration laboratories)
Since 2011
Chemical
– Food & Feeds
– Water
– Seeds & Grains

Microbiology
– Food & Feeds
– Water
– Seeds & Grains
– Hygiene Swabs
– Microbial Identification
– Bactericidal Efficacy in Disinfectants
– Sampling

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